World-class customer service is one of our top priorities and we are looking forward to helping you soon!
Our in-house, California based help team will respond back
within 24-30 business hours (if not much sooner)
RETURN & DEFECT POLICIES:
If there is any type of defect with your product(s), please include photo(s) along with your concern(s) via email: .
If no photos are sent for a defect inquiry we will NOT process your request & you will forfeit all sent back-to-us items and payment.
RETURNS: Update 7/6/2020
Bearback is an honest tribe and we want our tribe members (that's you) to understand how we function and operate, that way everyone can feel as welcome as possible. Due to the vast customization options of our products (and the general scope of many of our products), between the wide range of shirt sizes and other logistic aspects that come into play which allows Bearback to be so special - at this time we are unfortunately unable to accept returns for ANY products. All Sales Are Final. On a case by case situation, we may be able to offer an exchange. Bearback truly cares about delivering great products and a golden standard of customer support and if you have any questions, concerns, and/or feedback regarding your order or anything else please email us or text us at (408) 856-4169
You may notice various descriptions on shirts state they are returnable, though please understand due to our website system we are unable to remove that old policy and it is void. If any returns ar granted Customer may be held responsible for return shipping.
Mon - Fri: 10am - 5pm (PST) | Saturday: 10am - 5pm PST)
(Though please reach out whenever you want to as we are typically working more hours than listed above)