World-class customer service is one of our top priorities and we are looking forward to helping you soon!

 

Our in-house, California based help team will respond back 

within 24-30 business hours (if not much sooner)

 

RETURN & DEFECT POLICIES:

RETURNS:

ONLY SHIRTS MAY BE RETURNED!

Due to the natures of most of our products, shirts are the only items acceptable for returns.

Items may not be returned after being washed or after showing any wear and tear.

Customer is responsible for return shipping.

YOU MUST EMAIL US AT RETURNS@BEARBACKGEAR.COM

BEFORE MAILING YOUR ORDER TO US. IF NO EMAIL IS RECEIVED WE WILL
NOT KNOW HOW TO PROPERLY HANDLE YOUR RETURN.


Please send your package(s) back to the below address:

BEARBACK 

P.O. Box: 110964

CAMPBELL, CA 95011

DEFECTS:

If there is any type of defect with your product(s),
please 
include photo(s) along with your concern(s) via email: returns@bearbackgear.com.

If no photos are sent for a defect inquiry we will NOT process your request & you will forfeit 
all sent back-to-us items and payment. 

Thank you!

YOU MUST EMAIL US AT RETURNS@BEARBACKGEAR.COM

BEFORE MAILING YOUR ORDER TO US. IF NO EMAIL IS RECEIVED WE WILL
NOT KNOW HOW TO PROPERLY HANDLE YOUR RETURN.

Please send your package(s) back to the below address:

BEARBACK 

P.O. Box: 110964

CAMPBELL, CA 95011

BUSINESS HOURS

Mon - Fri: 10am - 5pm (PST) | ​Saturday: 10am - 6pm PST)